WatchNation is proud to be an authorised dealer for Seiko, offering a curated selection of their timepieces unavailable elsewhere in the UK. When you choose WatchNation for your Seiko watch, you receive several exclusive benefits:

2-Year International Warranty: Enjoy the peace of mind that comes with a valid 2-year international warranty on your Seiko watch, ensuring coverage for any manufacturing defects.

Dedicated Customer Service: Our friendly and knowledgeable customer service team is here to answer your questions and guide you through the buying process.

Technical Support: Our team of experts is also available to provide technical support for your Seiko watch.

Chester-based store: Visit our store in Chester, UK to browse our extensive Seiko watch collection and experience these remarkable timepieces firsthand.

We’re excited to build on this strong partnership and bring the Seiko brand to a wider audience of watch enthusiasts in the UK and beyond.

Discover our Seiko range here.

Grey Market Retailers

There is an old adage that states – if something is too good to be true, it usually is.

This is something that is very applicable to the watch industry, due to an influx of what are commonly referred to as Grey Market Sellers.

The following active online sellers are considered by WatchNation to be Grey Market Sellers and are not recognised by Seiko:

JomaShop

CreationWatches

City Watches UK

WatchesZon

Best Quality Watches

E-Global Central

WatchNation will not price match against any Grey Market Seller.

Seiko 3-Year Manufacturer Warranty

From Oct 1st 2024, Seiko has upgraded their manufacturer warranty to a 3-year period.

Enjoy peace of mind knowing your Seiko watch is covered by a valid manufacturer warranty. This warranty ensures repairs and replacements are covered according to Seiko’s policy, guaranteeing a higher level of protection for your investment. Seiko manufacturer warranties typically cover defects in materials and workmanship for a 3-year period after purchase. This means that if your watch malfunctions due to a manufacturing defect within three years, Seiko will repair or replace it free of charge.

What Does the New Warranty Cover?

Seiko’s new three-year warranty continues to cover the watch head (movement and case) as well as the metal bracelet, highlighting the brand’s commitment to quality and durability. Whether you’re looking for a sophisticated dress watch or a rugged dive watch, Seiko stands behind their craftsmanship and longevity.

And here’s an added bonus: if you’ve purchased a Seiko watch between July 1st, 2024, and September 30th, 2024, this enhanced warranty will retroactively apply to your watch too!

Seiko’s UK-based Customer Service & Repair Centre in Maidenhead continues to provide expert servicing for all UK and Ireland customers, ensuring your watch remains in perfect working order for years to come.

For any inquiries, you can contact Seiko’s service team at +44 (0)1628 770 001 or email them at service@seiko.co.uk.

Risks of Grey Market Sellers

Grey market sellers often provide limited or third-party warranties that may not offer the same comprehensive coverage as a Seiko manufacturer’s warranty. Here’s why you should be cautious:

Limited Coverage: Third-party warranties may only cover certain components of your Seiko watch, or they may have exclusions for specific types of damage (e.g., water damage, accidental drops).

Authorisation Issues: Repairs under a third-party warranty may not be authorised by Seiko, potentially voiding the manufacturer’s warranty altogether. This could leave you responsible for repair costs.

Customer Service Challenges: Getting repairs or replacements under a third-party warranty can be a hassle, especially if the warranty company is located in a different country. Dealing directly with Seiko ensures a smoother process.

Benefits of Buying from WatchNation

By purchasing your Seiko watch from an authorised retailer like WatchNation, you can be confident that your watch is genuine and comes with a valid manufacturer warranty. WatchNation, as an authorized Seiko retailer, provides exceptional customer service, ensuring a smooth and hassle-free experience should you require any assistance with your Seiko watch. Since WatchNation is authorised by Seiko, any repairs or replacements under the warranty will be handled efficiently and directly with Seiko, minimising delays and complications.

UK Shipping

We are pleased to offer FREE shipping on all UK orders. All items sent to UK customers are fully insured for added peace of mind.

The below table provides a breakdown of our shipping rates based on the selling price of your order (including VAT and any discounts).

We know your order is important to you, so we use Royal Mail’s tracked delivery service on all UK orders.

We also offer Royal Mail Special Delivery service, which for an additional fee offers guaranteed delivery the next day before 1pm 0r 9am.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Orders placed before 4pm (Monday-Friday) are dispatched the same day. Orders placed before 11am Saturday will also be dispatched same day. Orders placed after 11am Saturday or on Sunday are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

International Shipping

We are pleased to offer worldwide shipping. For accurate shipping rates, please add the item to your basket. Once you enter your shipping address, you will be offered all shipping options.

For the EU, EEA and the rest of the world, the total price you see in the checkout is only for the outbound Royal Mail / DHL Shipping cost. You will be contacted by Royal Mail / DHL regarding duties and taxies to be paid. Should you refuse the parcel and not pay the customs & duties charges dictated by DHL, there will be a refund deduction of the outbound shipping cost of your order, deducted from the order total.

On average, delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days.

To view our full delivery terms and conditions – click here

Right of Return:

In accordance with UK consumer law, you have the right to return goods to us within 14 days of receiving the item without the need to provide a reason. However, WatchNation offers all our customers 30 days from receiving their item to return their goods for change of mind. To exercise this right, you can notify us of your intent to return the goods by completing the online returns form provided below or by contacting us at customerservices@watchnation.com. If you choose not to inform us via the form or email, it may cause delays in processing the return and affect the eligibility to receive a refund

Change of Mind Returns:

We appreciate that you may change your mind once you receive the item and decide that it is not suitable to you. Therefore, we will accept the return of your purchase within 30 days of receiving the item, provided you simply change your mind and the product is still in its brand new and unused condition.

You must check items for any signs of visual or mechanical defects & if the watch is suitable for you before removing tags/plastic etc.

You are entitled to try on your watch but do not carry out any alterations as this will affect your eligibility for a refund.

Eligibility for Refund:

To be eligible for a full refund, you must ensure that the product you wish to return meets the criteria outlined in our returns and refund policy. The items must be returned in the condition they were supplied. The watch must be returned in new condition.

Specifically, your item(s) should be returned:

• In its original packaging
• With applicable protective stickers still intact
• With the security tag attached
• With the purchase receipt and warranty card
• In its original gift box
• Including any additional extras that were originally included, such as spare links, instruction manuals, etc.
• Including any gift with purchase (if relevant)

To view our full details on our return policy – click here.

Expert Service and Support: Why WatchNation Matters for Seiko Owners

When you purchase a Seiko watch from WatchNation, you’re not just getting a timepiece; you’re gaining access to a wealth of expertise and dedicated after-sales support. Here’s why choosing WatchNation makes a significant difference:

Knowledgeable Staff: Our staff undergoes rigorous training provided by Seiko themselves. This ensures they possess an in-depth understanding of Seiko’s entire watch collection. They can answer your questions in detail, helping you find the perfect Seiko watch that aligns with your style and needs, whether it’s a timeless dress watch or a feature-packed diver.

Expert Advice: Beyond product knowledge, our staff can offer personalised advice tailored to your specific situation. Whether you’re a seasoned watch enthusiast or a first-time buyer, they can guide you through the selection process, considering factors like your budget, desired features (automatic vs. quartz, specific complications), and lifestyle.

Authorised Retailer Advantage: As an authorised Seiko retailer, WatchNation offers a seamless ownership experience. In the unlikely event that your Seiko watch requires servicing or repair, our team can handle the process efficiently. We can assist you with initiating warranty claims and ensuring proper communication with Seiko’s service network. This eliminates the hassle of navigating unfamiliar procedures or dealing with unauthorised repair centres that might not have the expertise or access to genuine Seiko parts.