Returns and Cancellation Policy
In order to cancel your order free of charge, you must clearly contact us prior to your item being dispatched. In order to do this, you can email us at email@example.com or via telephone o1244 621704 and we will cancel your order, giving you a full refund via the payment method used.
Condition of Refunds/Exchanges
While it's perfectly okay to try your watch on, in order to achieve a full refund you must return it in an unworn condition in its original packaging and complete with the security tag, purchase receipt, warranty, and any other relevant extras that came as part of your purchase, such as spare links. Failure to do so will, unfortunately, disqualify you from a full refund.
We are not able to refund or exchange watches that have been sized by the customer or another jewellers or watch specialist.
This refund policy is only applicable to watches/jewellery sold via our website. For watches purchased from our Hoole store, contact the store directly. Any watches/jewellery that arrive damaged must be reported within 24 hours of arrival.
How to Send Items Back
We recommend using Royal Mail tracked delivery when returning an item(s), with the customer having to cover the costs of this service.
Emails should be sent to firstname.lastname@example.org with the subject ‘Refund/Exchanges’ and one of our customer service representatives will get back to you with all the relevant instructions.
All products should be posted back to the following address:
15-17 Charles Street
Once the item(s) has arrived back with us we will check to see if everything is in order and whether you qualify for a refund. We do our best to process all refunds on the same day we receive them, but sometimes the relevant checks can take up to 7 days. Any refunded money should be back in your bank account within 14 working days.
We unfortunately cannot offer refunds on any bespoke or special order item(s). These can only be returned if they are found to be faulty or sent in error.
Any pierced jewellery (earrings, etc.) cannot be returned unless it has a manufacturing fault.
Purchasing an item through finance may affect your ability to return the product.
Item Received in Error
In the highly unlikely event that you receive an item in error, please email email@example.com with the subject ‘Item received in error’ and include your name, address, order number and product details. Once we’ve received this email, a customer service representative will contact you with instructions as to how to resolve the situation.
Under EU law, any item(s) purchased as new is warranted to the original purchaser to be free from defects for a period of two years from the date of purchase. If a non-EU warranty only extends to one-year, then WatchNation will warrant the product for a further year under the same terms and conditions as the manufacturer’s warranty. Whilst under warranty, and provided that the relevant proof of purchase is produced, any product purchased from WatchNation will either be repaired or replaced.
For pre-owned products, the same terms and conditions as above apply for a period of one year.
If a product has been purchased as new outside the EU, then it is warranted for the period specified under the manufacturer’s international warranty terms and conditions.
All warranties, whether these are a manufacturer’s or WatchNation’s, only cover mechanical faults and failures and not any kind of accidental damage or loss.