Returns and Cancellation Policy

Cancellations

In order to cancel your order free of charge, you must clearly contact us prior to your item being dispatched. In order to do this, you can email us at customerservices@watchnation.com or via telephone 01244 621704 and we will cancel your order, giving you a full refund via the payment method used.

If I’m Self-isolating, How Do I Return a Product?

Due to the ongoing Covid-19 situation, we would like to offer you a an extended return policy, any order made after the 20th March will have an additional 30 day returns period after free movement has been restored. This service is offered on the basis that all returned products meet the usual terms set below.

Condition of Refunds/Exchanges

While it's perfectly okay to try your watch on, in order to achieve a full refund you must return it in an unworn condition in its original packaging and complete with the security tag, purchase receipt, warranty, and any other relevant extras that came as part of your purchase, such as spare links. Failure to do so will, unfortunately, disqualify you from a full refund.

We are not able to refund or exchange watches that have been sized by the customer or another jewellers or watch specialist.

This refund policy is only applicable to watches/jewellery sold via our website. For watches purchased from our Hoole store, contact the store directly. Any watches/jewellery that arrive damaged must be reported within 24 hours of arrival.

Gift Card – Terms & Conditions

Gift vouchers will be enclosed with your purchase. These will be made up in denominations of £5 upwards.

Love to Shop gift card incentives exclude any price match or make an offer purchase.

Should you wish to return your watch within your 30 day return period please note that the value of the Gift Vouchers will be deducted from your refund value. Standard t&c also apply to these returns with regards to as new condition & all original packaging.

In the unlikely event that your watch has a fault and needs to be returned for a manufacturer warranty we will retain the right to in the first instance exchange your item.

Please see Love2Shop for any relevant terms specific to your cards & where to spend.

How to Send Items Back

We recommend using Royal Mail tracked delivery when returning an item(s), with the customer having to cover the costs of this service.

Emails should be sent to customerservices@watchnation.com with the subject ‘Refund/Exchanges’ and one of our customer service representatives will get back to you with all the relevant instructions.

All products should be posted back to the following address:

 

Returns Department

WatchNation Ltd

15-17 Charles Street

Hoole

Chester

CH2 3AZ

United Kingdom

Once the item(s) has arrived back with us we will check to see if everything is in order and whether you qualify for a refund. We do our best to process all refunds on the same day we receive them, but sometimes the relevant checks can take up to 7 days. Any refunded money should be back in your bank account within 14 working days.

 

Return Exceptions

We unfortunately cannot offer refunds on any bespoke or special order item(s). These can only be returned if they are found to be faulty or sent in error.

Any pierced jewellery (earrings, etc.) cannot be returned unless it has a manufacturing fault.

Purchasing an item through finance may affect your ability to return the product.

 

Item Received in Error

In the highly unlikely event that you receive an item in error, please email customerservices@watchnation.com  with the subject ‘Item received in error’ and include your name, address, order number and product details. Once we’ve received this email, a customer service representative will contact you with instructions as to how to resolve the situation.

 

Warranty

Under EU law, any item(s) purchased as new is warranted to the original purchaser to be free from defects for a period of two years from the date of purchase. If a non-EU warranty only extends to one-year, then WatchNation will warrant the product for a further year under the same terms and conditions as the manufacturer’s warranty. Whilst under warranty, and provided that the relevant proof of purchase is produced, any product purchased from WatchNation will either be repaired or replaced.

For pre-owned products, the same terms and conditions as above apply for a period of one year.

If a product has been purchased as new outside the EU, then it is warranted for the period specified under the manufacturer’s international warranty terms and conditions.

All warranties, whether these are a manufacturer’s or WatchNation’s, only cover mechanical faults and failures and not any kind of accidental damage or loss.