Delivery Policy

Firstly, we would like to thank all of our loyal customers for their support.

In the rare occasion of a delay through our trusted carriers such as Royal Mail, we do ask our customers to be patient where possible. If you do need assistance with tracking an order, please do contact us and we will endeavour to answer your query.

 

UK Shipping

We are pleased to offer FREE shipping on all UK orders. All items sent to UK customers are fully insured for added peace of mind.

The below table provides a breakdown of our shipping rates based on the selling price of your order (including VAT and any discounts).

 

Selling Price

Royal Mail 48

(Tracked)

Royal Mail 24

(Tracked & Signed)

Royal Mail Special Delivery Next Day

Royal Mail Special Delivery by 1pm

Royal Mail Special Delivery by 9am

 

£0 to £50

FREE (tracked but no signature)

£4.99

£4.99

£7.99

£29.99

 
 

£50.01 to £299.99

N/A

FREE

£4.99

 

£300 or more

N/A

N/A

FREE

 

 

We know your order is important to you, so we use Royal Mail’s tracked delivery service on all UK orders. 

We also offer Royal Mail Special Delivery service, which for an additional fee offers guaranteed delivery the next day before 1pm 0r 9am.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Orders placed before 4pm (Monday-Friday) are dispatched the same day. Orders placed before 11am Saturday will also be dispatched same day. Orders placed after 11am Saturday or on Sunday are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

International Shipping

We are pleased to offer worldwide shipping. For accurate shipping rates, please add the item to your basket. Once you enter your shipping address, you will be offered all shipping options. 

For the EU, EEA and the rest of the world, the total price you see in the checkout is only for the outbound Royal Mail / DHL Shipping cost. You will be contacted by Royal Mail / DHL regarding duties and taxies to be paid. Should you refuse the parcel and not pay the customs & duties charges dictated by DHL, there will be a refund deduction of the outbound shipping cost of your order, deducted from the order total.

On average, delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days.

Exception for Seiko Watches

Seiko watches can only be shipped to addresses within the UK or EU. We are unable to ship Seiko products outside of the UK or EU. This is due to our agreement in place with Seiko as an Authorised Seller. Any Seiko orders placed with a shipping address outside of the EU or UK will be cancelled and refunded. 

Additional Shipping Information

For security and insurance purposes, items totalling over £500 require a signature upon delivery and cannot be delivered if this signature is not provided. As is the case with non-high value items, a card will be left with all the necessary instructions required to receive your parcel.

It is always best to inspect your delivered item to ensure that it has not been tampered with or damaged. If it appears this is the case, you should always refuse delivery.

WatchNation prides itself on its ability to ensure that all its customers receive their item(s) on time, but on the very rare occasion that our shipping capacity is exceeded, there may be delay of one day on your order. We never like to see this happen, but it sadly comes with the territory when purchasing items online. Should this ever happen, we will ensure that your item is clearly marked for urgent delivery and dispatched the next working day.

Late deliveries can also be the fault of one of our courier partners. We deeply regret when this happens, but it is unfortunately beyond our control. If this ever happens, we will do our utmost to resolve the situation as quickly as possible.

If a late delivery is the fault of the courier/postal service, WatchNation will refund all the relevant delivery charges, with this not applying to free deliveries. Unfortunately, we currently will not compensate for any consequential losses, such as time taken off work to receive a delivery and purchasing the item from a more expensive retailer.

In the extremely rare event that a parcel is completely lost, we will do everything within our power to ensure that your item(s) is delivered to you as soon as possible. A replacement item or refund cannot be issued until the parcel in question is confirmed as lost by the relevant delivery service, with the loss confirmation period depending on the service used:

  • Royal Mail Recorded Delivery/ 1st Class – 21 working days
  • Royal Mail 9am/ Track 24 – 14 working days
  • Royal Mail International Delivery – 21 working days

We regularly update our website daily to the guidelines of our courier partners Royal Mail, DHL and DPD, there may be some minor delays due to the Royal Mail strikes. If you require a shorter delivery time, we highly recommend using our express shipping service in the checkout for international deliveries which will be dispatched via DHL to prevent any delay in delivery. We will endeavour to update our information to provide you with accurate delivery timescales on a daily basis. We thank you for your patience during this this time and we hope that you are staying safe.

For select orders, we leverage the speed and security of Amazon Logistics for delivery. If your tracking marks the order as delivered by Amazon Logistics, that constitutes proof of delivery and no signature or picture will be required.

However, if you haven’t received your package despite the delivery confirmation:

  1. Check for a delivery attempt notice: Sometimes, a notification card is left indicating an attempted delivery.
  2. Look around the delivery location: Check doorways, porches, or other designated areas where your package might be placed.
  3. Ask household members or neighbors: They might have received the package on your behalf or noticed delivery activity.
  4. Contact the Amazon Help Center: If the above steps don’t help, reach out to Amazon directly for further assistance. Their dedicated team can investigate the delivery and help resolve any issues.

All tracking numbers will be emailed at time of dispatch and will enable you to track the progress of your order from our warehouse to your door.

Royal Mail and their partner couriers will leave a card to inform that they have attempted a delivery, with this enabling you to either rearrange a delivery of collect your package from your local Royal Mail delivery office. On very rare occasions, Royal Mail couriers have been known to not leave a card notifying you of a delivery attempt. If this happens then the best course of action is to check with your local Royal Mail delivery office before getting in touch with us.