Delivery Policy

WatchNation COVID-19 Response

Firstly, we would like to thank all of our loyal customers during these unprecedented times.

We are currently working hard to minimise any disruptions with customer orders, whilst maintaining a safe and sanitary working environment for our employees and giving our customers peace of mind.

All orders are currently being dispatched on time to meet our targets, with Next Day Delivery* still available.

 

Delivery Times

Due to the incredible strain placed on courier networks, delivery times are stressed to be an estimation and not a promise. This is something that our team are constantly reviewing to ensure we provide the best service possible.

In the rare occasion of a delay through our trusted carriers such as Royal Mail, we do ask our customers to be patient where possible. If you do need assistance with tracking an order, please do contact us and we will endeavour to answer your query.

Christmas Delivery Times

We like to make it as clear as possible for our customer's in regards to when they can expect their order. Please see below the latest possible order dates to arrive before Christmas. However, we do recommend contacting our team for more information.

 

Delivery Service Latest Order Date
UK Next Day Delivery (Royal Mail Tracked 24) Tuesday, 22nd December (4pm)
UK Next Day Delivery (Guaranteed Special Delivery) Tuesday, 22nd December (4pm)
UK Next Day Delivery (No Guarantee Special Delivery) Wednesday, 23rd December (4pm)
UK Standard Delivery (Royal Mail Tracked 48) Friday, 18th December (4pm)
EU Express Delivery (DHL) Monday, 21st December (4pm)
EU Standard Delivery (Royal Mail International: IT, PL, CZ) Tuesday, 15th December (4pm)
EU Standard Delivery (Royal Mail International: ES, DE, PL) Wednesday, 16th December (4pm)
EU Standard Delivery (Royal Mail International: FR, BE, IE, LUX) Wednesday, 16th December (4pm)

 

All orders must be placed before 4pm for same-day dispatch. Please note that these times are British GMT.

UK Deliveries

FREE Next day delivery* on orders over £60 placed by 4pm Monday to Friday. (£2 for orders under £60)

We know your order is important to you, so we use Royal Mail’s tracked delivery service.

We also offer the Royal Mail’s Special Delivery (signed) service, which for an additional fee of £12.95 will guarantee delivery next day before 12noon and for £6 will guarantee delivery next day on or before 9pm.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

UK Delivery

Delivery Time Cost
Standard (Tracked) 2-5 days FREE
Express (Tracked) Next day £2
(FREE for orders over £60)
Special Delivery Next day before 4pm £6
Special Delivery Next day before 11am £12.95
All orders are sent using Royal Mail’s tracked delivery service. Orders placed before 4pm (Monday-Friday) are dispatched the same day, 11am Saturday. Sunday orders are dispatched on the following Monday.

UK Bank Holidays

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

 

EU and International Deliveries

Orders over £120 qualify for free standard delivery to the EU (2-5 working days), with orders under this amount being subject to a £10 delivery charge. Orders over £300 qualify for free express delivery to the EU (1 working day), with orders under this amount being subject to a £15 delivery charge.

On average, a delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days. Non-EU countries are required to pay a delivery fee that will be totalled at checkout.

WatchNation will never be responsible for any tax or customs duties that are applicable to non-EU countries; the customer will be required to pay these.

Unfortunately, it is not currently a part of WatchNation policy to pay for any customs or tax duties that apply to non-EU countries, with these being the sole responsibility of the customer. Returns will not be accepted unless the customer has cleared the relevant charges, and refunds sadly will not be issued until the product in question has arrived back in our warehouses totally free of any charges.

 

International Brand Restrictions

We are unable to ship Seiko products outside of the EU.

 

International Delivery Update

We regularly update our website daily to the guidelines of our courier partners Royal Mail & DHL, there may be some minor delays due to the Covid-19 pandemic. If you require a shorter delivery time, we highly recommend using our express shipping service in the checkout for international deliveries which will be dispatched via DHL to prevent any delay in delivery. We will endeavour to update our information to provide you with accurate delivery timescales on a daily basis. We thank you for your patience during this this time and we hope that you are staying safe.

Where Would The Delivery Be Going?

Other European countries

Delivery Time Cost Free
Standard (Tracked) 2-5 days £10 Orders over £150
Express (Tracked) Next day £20 Orders over £400

Rest of the world

Delivery Time Cost Free
Standard (Tracked) 5-7 days £10 Orders over £150
Express (Tracked) 2-6 days £30 Orders over £600

Tracking Your Order

All tracking numbers are promptly sent out via email and will enable you to track the progress of your order from our warehouse to your door.

 

Missed Deliveries

Royal Mail and their partner couriers will leave a card to inform that they have attempted a delivery, with this enabling you to either rearrange a delivery of collect your package from your local Royal Mail delivery office. On very rare occasions, Royal Mail couriers have been known to not leave a card notifying you of a delivery attempt. If this happens then the best course of action is to check with your local Royal Mail delivery office before getting in touch with us.

 

Delivery of High Value Items

For security and insurance purposes, items totalling over £500 require a signature upon delivery and cannot be delivered if this signature is not provided. As is the case with non-high value items, a card will be left with all the necessary instructions required to receive your parcel.

 

Delivery Inspection

It is always best to inspect your delivered item to ensure that it has not been tampered with or damaged. If it appears this is the case, you should always refuse delivery.

 

Late Delivery

WatchNation prides itself on its ability to ensure that all its customers receive their item(s) on time, but on the very rare occasion that our shipping capacity is exceeded, there may be delay of one day on your order. We never like to see this happen, but it sadly comes with the territory when purchasing items online. Should this ever happen, we will ensure that your item is clearly marked for urgent delivery and dispatched the next working day.

Late deliveries can also be the fault of one of our courier partners. We deeply regret when this happens, but it is unfortunately beyond our control. If this ever happens, we will do our utmost to resolve the situation as quickly as possible.

Royal Mail does not class a parcel as lost until:

Tracked 24 - 14 days after delivery date

 

Compensation

If a late delivery is the fault of the courier/postal service, WatchNation will refund all the relevant delivery charges, with this not applying to free deliveries. Unfortunately, we currently will not compensate for any consequential losses, such as time taken off work to receive a delivery and purchasing the item from a more expensive retailer.

 

Lost Deliveries

In the extremely rare event that a parcel is completely lost, we will do everything within our power to ensure that your item(s) is delivered to you as soon as possible. A replacement item or refund cannot be issued until the parcel in question is confirmed as lost by the relevant delivery service, with the loss confirmation period depending on the service used:

  • Royal Mail Recorded Delivery/ 1st Class – 10 working days
  • Royal Mail 9am/ Track 24 – 14 working days
  • Royal Mail International Delivery – 21 working days