Delivery Policy

Firstly, we would like to thank all of our loyal customers for their support.

In the rare occasion of a delay through our trusted carriers such as Royal Mail, we do ask our customers to be patient where possible. If you do need assistance with tracking an order, please do contact us and we will endeavour to answer your query.

 

Christmas Delivery Information

Please note: Due to exceptionally high volumes across couriers and the wider postal network during the Christmas period, some shipments may experience slight delays. Our team is dispatching orders as quickly as possible, and we sincerely appreciate your patience and understanding during this busy time.

 

UK Shipping

We are pleased to offer FREE shipping on all UK orders. All items sent to UK customers are fully insured for added peace of mind.

The below table provides a breakdown of our shipping rates based on the selling price of your order (including VAT and any discounts).

We know your order is important to you, so we use Royal Mail's tracked delivery service on all UK orders. 

We also offer Royal Mail Special Delivery service, which for an additional fee offers guaranteed delivery the next day before 1pm.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Orders placed before 5pm (Monday-Friday) are dispatched the same day. Orders placed on Saturday or on Sunday are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

International Shipping & Duties (Delivered At Place – DAP)

We’re pleased to offer worldwide delivery with fully tracked and insured shipping.

How international orders work

All international orders are shipped on DAP (Delivered At Place) terms.

This means:

• The price you pay at checkout covers your goods and international shipping only.
• WatchNation does not collect or charge any overseas sales tax, import VAT, or customs tariffs (duties).
• When your order reaches your country, local customs authorities may apply:
• Import VAT (value-added tax),
• Tariffs or customs duties (import taxes based on product category and value), and
• Handling or clearance fees from the courier.

These charges are set by your country’s customs authority and are payable by you before delivery.

You’ll be contacted directly by DHL with a secure link to pay any applicable charges. Once cleared, your parcel will be released and delivered promptly.

Estimated delivery times (after dispatch)

• European Union: approximately 2–5 working days
• Rest of World: approximately 5–7 working days
  (Customs processing times vary by country and may extend delivery slightly.)

If import charges, tariffs, or duties are not paid

If local charges are unpaid or delivery is refused, the shipment will be returned to us. In this case, we will refund your order minus the outbound shipping cost and any return or customs fees billed to us by the carrier.

Estimating import costs

Import VAT and duty rates vary by country. You can check estimated import taxes and tariffs by contacting your local customs authority or using your government’s online import calculator.

Elevated Risk Surcharge

For shipments via DHL to countries or territories affected by continuous war, riots or danger through terrorism, there will be an elevated risk surcharge of £25 applied to your order.

This currently applies to the following countries: Afghanistan, Burkina Faso, Haiti, Iraq, Israel, Lebanon, Libya, Mali, Somalia, Sudan, Syria, Ukraine, Venezuela and Yemen.

For orders shipping to these countries, an additional £25 charge applies. Our team will follow up separately in arranging additional payment to cover this surcharge. Thank you for your understanding.

Exception for Seiko Watches

Seiko watches can only be shipped to addresses within the UK or EU. We are unable to ship Seiko products outside of the UK or EU. This is due to our agreement in place with Seiko as an Authorised Seller. Any Seiko orders placed with a shipping address outside of the EU or UK will be cancelled and refunded. 

Additional Shipping Information

For security and insurance purposes, items totalling over £500 require a signature upon delivery and cannot be delivered if this signature is not provided. As is the case with non-high value items, a card will be left with all the necessary instructions required to receive your parcel.

It is always best to inspect your delivered item to ensure that it has not been tampered with or damaged. If it appears this is the case, you should always refuse delivery.

WatchNation prides itself on its ability to ensure that all its customers receive their item(s) on time, but on the very rare occasion that our shipping capacity is exceeded, there may be delay of one day on your order. We never like to see this happen, but it sadly comes with the territory when purchasing items online. Should this ever happen, we will ensure that your item is clearly marked for urgent delivery and dispatched the next working day.

Late deliveries can also be the fault of one of our courier partners. We deeply regret when this happens, but it is unfortunately beyond our control. If this ever happens, we will do our utmost to resolve the situation as quickly as possible.

If a late delivery is the fault of the courier/postal service, WatchNation will refund all the relevant delivery charges, with this not applying to free deliveries. Unfortunately, we currently will not compensate for any consequential losses, such as time taken off work to receive a delivery and purchasing the item from a more expensive retailer.

In the extremely rare event that a parcel is completely lost, we will do everything within our power to ensure that your item(s) is delivered to you as soon as possible. A replacement item or refund cannot be issued until the parcel in question is confirmed as lost by the relevant delivery service, with the loss confirmation period depending on the service used:

• Royal Mail Recorded Delivery/ 1^st Class - 21 working days
• Royal Mail 9am/ Track 24 - 14 working days
• Royal Mail International Delivery - 21 working days

We regularly update our website daily to the guidelines of our courier partners Royal Mail, DHL and DPD, there may be some minor delays due to the Royal Mail strikes. If you require a shorter delivery time, we highly recommend using our express shipping service in the checkout for international deliveries which will be dispatched via DHL to prevent any delay in delivery. We will endeavour to update our information to provide you with accurate delivery timescales on a daily basis. We thank you for your patience during this this time and we hope that you are staying safe.

For select orders, we leverage the speed and security of Amazon Logistics for delivery. If your tracking marks the order as delivered by Amazon Logistics, that constitutes proof of delivery and no signature or picture will be required.

However, if you haven't received your package despite the delivery confirmation:

1. Check for a delivery attempt notice: Sometimes, a notification card is left indicating an attempted delivery.
2. Look around the delivery location: Check doorways, porches, or other designated areas where your package might be placed.
3. Ask household members or neighbors: They might have received the package on your behalf or noticed delivery activity.
4. Contact the Amazon Help Center: If the above steps don't help, reach out to Amazon directly for further assistance. Their dedicated team can investigate the delivery and help resolve any issues.

All tracking numbers will be emailed at time of dispatch and will enable you to track the progress of your order from our warehouse to your door.

Royal Mail and their partner couriers will leave a card to inform that they have attempted a delivery, with this enabling you to either rearrange a delivery of collect your package from your local Royal Mail delivery office. On very rare occasions, Royal Mail couriers have been known to not leave a card notifying you of a delivery attempt. If this happens then the best course of action is to check with your local Royal Mail delivery office before getting in touch with us.