CONTACT US
If you haven’t been able to find what you were looking for, please feel free to reach out to
our team and a member of our customer service team will be pleased to help you.
COVID-19 UPDATE: Following government guidelines, our customer service team is working remotely to keep
everyone safe. Our team is still working hard to assist all customers and we will get back to
you within 1 business day
We are confident that our prices are the lowest that you will find in the UK. However, in case you find exactly the same item at a lower price elsewhere, please fill in this form or call us on 01244 621704 (Mon-Sat 9-5).
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We are confident that our prices are the lowest that you will find in the UK. However, we will offer you the opportunity to purchase the product at that lower price from WatchNation.
Terms and conditions
We will not compare nor compete our prices with any of the below unauthorised sellers;
To find out more please visit our Grey Market Seller guide for more information.
If a product is already discounted with a strike through we are unlikely to offer any further discounts.
While it’s perfectly okay to try your watch on, in order to achieve a full refund you must return it in an unworn condition in its original packaging and complete with the security tag, purchase receipt, warranty, and any other relevant extras that came as part of your purchase, such as spare links. Failure to do so will, unfortunately, disqualify you from a full refund.
We are not able to refund or exchange watches that have been sized by the customer or another jewellers or watch specialist.
This refund policy is only applicable to watches/jewellery sold via our website. For watches purchased from our Hoole store, contact the store directly. Any watches/jewellery that arrive damaged must be reported within 24 hours of arrival.
There is an old adage that states – if something is too good to be true, it usually is.
This is something that is very applicable to the watch industry, due to an influx of what are commonly referred to as Grey Market Sellers.
The following active online sellers are considered by WatchNation to be Grey Market Sellers and are not recognized by Seiko;
WatchNation will not price match against any Grey Market Seller.