Timex Waterbury Metropolitan Chronograph Cream Dial Stainless Steel Men's Watch TW2Y23500

Looking for a Genuine Timex Watch You Can Trust?

WatchNation, a reputable UK retailer based in Chester, offers a fantastic range of 100% authentic Timex watches. With full buyer protection and expert technical support, we ensure a seamless shopping experience from start to finish. Whether you have questions or want to explore our collection in person, our friendly team at WatchNation is ready to help you find the perfect Timex watch.

Why Choose WatchNation for Your Timex Watch?

• 2-Year Manufacturer Warranty: Enjoy peace of mind with a valid 2-year manufacturer warranty on your Timex purchase.
• Dedicated Customer Service: Our knowledgeable and approachable team is here to guide you through the buying process and answer any questions you may have.
• Expert Technical Support: Our specialists are available to provide any technical assistance needed for your Timex watch.
• Chester-Based Store: Visit us in Chester, UK, to explore our Timex watch collection up close and in person.

Discover Our Timex Watch Range Here.

Why You Should Avoid Unauthorized/Grey Market Retailers

As the saying goes, “If something sounds too good to be true, it probably is.” This is especially true in the watch industry, which has seen a rise in unauthorized or grey market sellers.

Be cautious of online shops claiming to sell 100% genuine watches directly from official distributors. If this were the case, they would provide a 2-year manufacturer warranty. Many unauthorized sellers operate exclusively online, offering attractive prices but potentially selling counterfeit goods.

At WatchNation, we purchase directly from the manufacturer, ensuring you receive a 100% genuine product, complete with a 2-year manufacturer warranty. You’ll also benefit from the convenience of visiting our physical store in Chester, backed by our dedicated customer service and technical support teams.

Timex Manufacturer Warranty

Enjoy peace of mind knowing your Timex watch is protected by a valid manufacturer warranty. This warranty ensures that repairs and replacements are covered according to Timex’s policies, providing a higher level of security for your investment. Typically, Timex warranties cover defects in materials and workmanship for a specified period after purchase. If your watch experiences a manufacturing defect, Timex will repair or replace it free of charge.

Risks of Grey Market Sellers

Grey market sellers often offer limited or third-party warranties that don’t provide the same comprehensive coverage as an official Timex manufacturer’s warranty. Here’s why you should be cautious:

• Limited Coverage: Third-party warranties may only cover certain parts of your Timex watch or have exclusions for specific types of damage.
• Authorization Issues: Repairs under third-party warranties may not be authorized by Timex, potentially voiding the manufacturer’s warranty entirely.
• Customer Service Challenges: Handling repairs or replacements through a third-party warranty can be difficult, especially if the provider is based in another country.

Benefits of Buying from WatchNation

When you purchase your Timex watch from an authorized retailer like WatchNation, you can trust that it is 100% genuine and comes with a valid manufacturer warranty. As an authorized Timex retailer, WatchNation provides top-tier customer service and ensures a hassle-free experience if you need any assistance with your watch. Because we work directly with the manufacturer, any repairs or replacements under the warranty are managed smoothly and efficiently, giving you complete confidence in your purchase.

UK Shipping

We are pleased to offer FREE shipping on all UK orders. All items sent to UK customers are fully insured for added peace of mind.

The below table provides a breakdown of our shipping rates based on the selling price of your order (including VAT and any discounts).

We know your order is important to you, so we use Royal Mail’s tracked delivery service on all UK orders.

We also offer Royal Mail Special Delivery service, which for an additional fee offers guaranteed delivery the next day before 1pm 0r 9am.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Orders placed before 4pm (Monday-Friday) are dispatched the same day. Orders placed before 11am Saturday will also be dispatched same day. Orders placed after 11am Saturday or on Sunday are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

International Shipping

We are pleased to offer worldwide shipping. For accurate shipping rates, please add the item to your basket. Once you enter your shipping address, you will be offered all shipping options.

For the EU, EEA and the rest of the world, the total price you see in the checkout is the final price, as we send our goods with duties and taxes paid.

For USA, you will be contacted by our courier partner regarding duties and taxies to be paid. Should you refuse the parcel and not pay the customs & duties charges dictated by the courier, there will be a refund deduction of the outbound shipping cost of your order, deducted from the order total.

On average, delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days.

To view our full delivery terms and conditions – click here

Right of Return:

In accordance with UK consumer law, you have the right to return goods to us within 14 days of receiving the item without the need to provide a reason. However, WatchNation offers all our customers 30 days from receiving their item to return their goods for change of mind. To exercise this right, you can notify us of your intent to return the goods by completing the online returns form provided below or by contacting us at customerservices@watchnation.com. If you choose not to inform us via the form or email, it may cause delays in processing the return and affect the eligibility to receive a refund

Change of Mind Returns:

We appreciate that you may change your mind once you receive the item and decide that it is not suitable to you. Therefore, we will accept the return of your purchase within 30 days of receiving the item, provided you simply change your mind and the product is still in its brand new and unused condition.

You must check items for any signs of visual or mechanical defects & if the watch is suitable for you before removing tags/plastic etc.

You are entitled to try on your watch but do not carry out any alterations as this will affect your eligibility for a refund.

Eligibility for Refund:

To be eligible for a full refund, you must ensure that the product you wish to return meets the criteria outlined in our returns and refund policy. The items must be returned in the condition they were supplied. The watch must be returned in new condition.

Specifically, your item(s) should be returned:

• In its original packaging
• With applicable protective stickers still intact
• With the security tag attached
• With the purchase receipt and warranty card
• In its original gift box
• Including any additional extras that were originally included, such as spare links, instruction manuals, etc.
• Including any gift with purchase (if relevant)

To view our full details on our return policy – click here.

Expert Service and Support: Why WatchNation Matters for Timex Watches

When you purchase a Timex watch from WatchNation, you’re not just getting a timepiece; you’re gaining access to a wealth of expertise and dedicated after-sales support. Here’s why choosing WatchNation makes a significant difference:

• Knowledgeable Staff: Our team undergoes comprehensive training directly from Timex, giving them an in-depth understanding of the brand’s entire watch collection. From technical specifications and features to care instructions, our experts are ready to answer any questions and help you find the perfect Timex watch that suits your style and needs.
• Expert Advice: Whether you’re a seasoned collector or a first-time buyer, our staff provides personalized guidance tailored to your preferences. We assist you in making an informed decision based on your budget, desired features, and lifestyle, ensuring you select the ideal Timex watch.
• Seamless After-Sales Service: In the rare event that your Timex watch requires servicing or repair, as an authorized retailer, we make the process smooth and hassle-free. We handle warranty claims and communicate directly with Timex, avoiding the complications of dealing with third-party repair centers that may not use genuine parts.
• Long-Term Support: Our relationship doesn’t end at the point of sale. WatchNation is committed to providing ongoing support throughout your Timex watch ownership. Whether you have questions or need assistance in the future, our team is here to ensure you get the most out of your timepiece for years to come.