We’re particularly excited to announce our strong partnership with Orient, a renowned Japanese watchmaker known for their high-quality and affordable timepieces. WatchNation is proud to be an authorised dealer for Orient, offering a curated selection of their watches unavailable elsewhere in the UK. When you choose WatchNation for your Orient watch, you get several exclusive benefits:

Exclusive Curated Lines: Explore a unique selection of Orient watches, meticulously chosen by WatchNation experts from Orient’s global range. Shop Orient Exclusive lines here.

2-Year International Warranty: Enjoy the peace of mind that comes with a valid 2-year international warranty on your Orient watch.

Dedicated Customer Service: Our friendly and knowledgeable customer service team is here to answer your questions and guide you through the buying process.

Technical Support: Our team of experts is also available to provide technical support for your Orient watch.

Chester-based store: Visit our store in Chester, UK to browse our extensive Orient watch collection and get a closer look at these exceptional timepieces.

We’re thrilled to be building on this strong partnership and bringing the Orient brand to a wider audience of watch enthusiasts in the UK and beyond.

Discover our Orient range here.

Why you should avoid Grey Market Retailers

There is an old adage that states – if something is too good to be true, it usually is.

This is something that is very applicable to the watch industry, due to an influx of what are commonly referred to as Grey Market Sellers.

The following active online sellers are considered by WatchNation to be Grey Market Sellers and are not recognised by Orient:

JomaShop

CreationWatches

City Watches UK

WatchesZon

Best Quality Watches

E-Global Central

WatchNation will not price match against any Grey Market Seller.

Exclusive 2-Year Warranty

When you purchase an Orient watch from WatchNation, not only do you receive the brand’s standard 1-year manufacturer warranty, but we also provide an extra 1-year warranty on top of that—absolutely free! That’s a total of two years of peace of mind, ensuring your watch is covered for repairs and replacements according to Orient’s official policy.

Enjoy peace of mind knowing your Orient watch is covered by a valid manufacturer warranty. This warranty ensures repairs and replacements are covered according to Orient’s policy, guaranteeing a higher level of protection for your investment. Orient manufacturer warranties typically cover defects in materials and workmanship for a specified period after purchase. This means that if your watch malfunctions due to a manufacturing defect, Orient will repair or replace it free of charge.

Risks of Grey Market Sellers

Grey market sellers often provide limited or third-party warranties that may not offer the same comprehensive coverage as an Orient manufacturer’s warranty. Here’s why you should be cautious:

Limited Coverage: Third-party warranties may only cover certain components of your Orient watch, or they may have exclusions for specific types of damage.

Authorisation Issues: Repairs under a third-party warranty may not be authorised by Orient, potentially voiding the manufacturer’s warranty altogether.

Customer Service Challenges: Getting repairs or replacements under a third-party warranty can be a hassle, especially if the warranty company is located in a different country.

Benefits of Buying from WatchNation

By purchasing your Orient watch from an authorised retailer like WatchNation, you can be confident that your watch is genuine and comes with a valid manufacturer warranty. WatchNation, as an authorised Orient retailer, provides exceptional customer service, ensuring a smooth and hassle-free experience should you require any assistance with your Orient watch. Since WatchNation is authorised by Orient, any repairs or replacements under the warranty will be handled efficiently and without complications.

UK Shipping

We are pleased to offer FREE shipping on all UK orders. All items sent to UK customers are fully insured for added peace of mind.

The below table provides a breakdown of our shipping rates based on the selling price of your order (including VAT and any discounts).

We know your order is important to you, so we use Royal Mail’s tracked delivery service on all UK orders.

We also offer Royal Mail Special Delivery service, which for an additional fee offers guaranteed delivery the next day before 1pm 0r 9am.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Orders placed before 4pm (Monday-Friday) are dispatched the same day. Orders placed before 11am Saturday will also be dispatched same day. Orders placed after 11am Saturday or on Sunday are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

International Shipping

We are pleased to offer worldwide shipping. For accurate shipping rates, please add the item to your basket. Once you enter your shipping address, you will be offered all shipping options.

For the EU, EEA and the rest of the world, the total price you see in the checkout is only for the outbound Royal Mail / DHL Shipping cost. You will be contacted by Royal Mail / DHL regarding duties and taxies to be paid. Should you refuse the parcel and not pay the customs & duties charges dictated by DHL, there will be a refund deduction of the outbound shipping cost of your order, deducted from the order total.

On average, delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days.

To view our full delivery terms and conditions – click here

Right of Return:

In accordance with UK consumer law, you have the right to return goods to us within 14 days of receiving the item without the need to provide a reason. However, WatchNation offers all our customers 30 days from receiving their item to return their goods for change of mind. To exercise this right, you can notify us of your intent to return the goods by completing the online returns form provided below or by contacting us at customerservices@watchnation.com. If you choose not to inform us via the form or email, it may cause delays in processing the return and affect the eligibility to receive a refund

Change of Mind Returns:

We appreciate that you may change your mind once you receive the item and decide that it is not suitable to you. Therefore, we will accept the return of your purchase within 30 days of receiving the item, provided you simply change your mind and the product is still in its brand new and unused condition.

You must check items for any signs of visual or mechanical defects & if the watch is suitable for you before removing tags/plastic etc.

You are entitled to try on your watch but do not carry out any alterations as this will affect your eligibility for a refund.

Eligibility for Refund:

To be eligible for a full refund, you must ensure that the product you wish to return meets the criteria outlined in our returns and refund policy. The items must be returned in the condition they were supplied. The watch must be returned in new condition.

Specifically, your item(s) should be returned:

• In its original packaging
• With applicable protective stickers still intact
• With the security tag attached
• With the purchase receipt and warranty card
• In its original gift box
• Including any additional extras that were originally included, such as spare links, instruction manuals, etc.
• Including any gift with purchase (if relevant)

To view our full details on our return policy – click here.

Expert Service and Support: Why WatchNation Matters

When you purchase an Orient watch from WatchNation, you’re not just getting a watch; you’re gaining access to a wealth of expertise and dedicated after-sales support. Here’s why choosing our team makes a significant difference:

Knowledgeable Staff: Our staff undergoes comprehensive training provided by Orient themselves. This ensures they possess a deep understanding of Orient’s entire watch collection, from technical specifications and functionalities to specific features and care instructions. They can answer your questions in detail, helping you find the perfect Orient watch that aligns with your style and needs.

Expert Advice: Beyond product knowledge, our staff can offer personalised advice tailored to your specific situation. Whether you’re a seasoned watch collector or a first-time buyer, they can guide you through the selection process, considering factors like your budget, desired features, and lifestyle.

Proper After-Sales Service: In the unlikely event that your Orient watch requires servicing or repair, our team, as an authorised retailer, can handle the process seamlessly. We can assist you with initiating warranty claims and ensuring proper communication with Orient. This eliminates the hassle of navigating unfamiliar procedures or dealing with unauthorised repair centers that might not have the expertise or access to genuine Orient parts.

Long-Term Support: The relationship with WatchNation doesn’t end after your purchase. We are committed to providing ongoing support throughout your Orient watch ownership journey. Our staff can be a valuable resource for any questions or concerns that may arise in the future, ensuring you get the most out of your Orient watch.