WatchNation is proud to be an authorised dealer for QLOCKTWO, the distinguished design brand celebrated for its innovative word-based time displays, architectural aesthetics, and timeless appeal. We offer a carefully curated selection of QLOCKTWO timepieces, including exclusive models not widely available elsewhere in the UK. When you choose WatchNation for your QLOCKTWO timepiece, you’ll enjoy several exclusive benefits:

2-Year International Warranty
Enjoy peace of mind with a valid 2-year international manufacturer warranty on your QLOCKTWO timepiece. This ensures protection against manufacturing defects and provides a worry-free ownership experience.

Dedicated Customer Service
Our friendly and knowledgeable customer service team is here to support you every step of the way. Whether you’re exploring specific QLOCKTWO models or simply need expert guidance during the buying process, we’re committed to delivering exceptional service.

Technical Support
Our trained specialists are available to assist you with technical queries or potential issues. Should your QLOCKTWO timepiece require attention, we’ll help guide you through the appropriate steps to ensure it continues to perform at its best.

Chester-Based Showroom
Visit our Chester showroom to explore our range of QLOCKTWO timepieces in person. Experience the brand’s celebrated design philosophy firsthand, while our expert staff help you find the perfect model that complements your space, style, and everyday environment.

We’re excited to be your trusted partner in the world of QLOCKTWO timepieces. Explore our curated collection online or visit our Chester showroom today!

Grey Market Retailers

There is an old adage that states – if something is too good to be true, it usually is.

This is something that is very applicable to the watch industry, due to an influx of what are commonly referred to as Grey Market Sellers.

The following active online sellers are considered by WatchNation to be Grey Market Sellers and are not recognised by QLOCKTWO:

JomaShop

CreationWatches

City Watches UK

WatchesZon

Best Quality Watches

E-Global Central

WatchNation will not price match against any Grey Market Seller.

QLOCKTWO Manufacturer Warranty

Enjoy peace of mind knowing your QLOCKTWO timepiece is covered by a valid manufacturer warranty. This warranty ensures repairs and replacements are handled in accordance with QLOCKTWO’s official policy, providing a higher level of protection for your investment. QLOCKTWO manufacturer warranties typically cover defects in materials and workmanship for a 2-year period after purchase. This means that if your QLOCKTWO timepiece develops a fault due to a manufacturing defect within two years, QLOCKTWO will repair or replace it free of charge.

Risks of Grey Market Sellers

Grey market sellers often provide limited or third-party warranties that may not offer the same comprehensive coverage as an official QLOCKTWO manufacturer warranty. Here’s why you should be cautious:

Limited Coverage: Third-party warranties may only cover certain components of your QLOCKTWO timepiece, or may exclude specific issues such as accidental damage, improper installation, or environmental wear.

Authorisation Issues: Repairs carried out under a third-party warranty may not be authorised by QLOCKTWO, which could potentially affect or void the original manufacturer warranty, leaving you responsible for future repair costs.

Customer Service Challenges: Handling repairs or replacements through third-party warranty providers can often be slower and more complicated, especially if the provider is based overseas. Working directly through QLOCKTWO ensures a smoother and more reliable process.

Benefits of Buying from WatchNation

By purchasing your QLOCKTWO timepiece from an authorised retailer like WatchNation, you can be confident that your product is 100% genuine and includes a valid QLOCKTWO manufacturer warranty. WatchNation provides expert customer support and ensures a smooth, hassle-free experience should you require any assistance. As an authorised QLOCKTWO retailer, WatchNation can help coordinate warranty claims directly with QLOCKTWO, ensuring efficient handling of repairs or replacements with minimal delays and full manufacturer support.

UK Shipping

We are pleased to offer FREE shipping on all UK orders. All items sent to UK customers are fully insured for added peace of mind.

The below table provides a breakdown of our shipping rates based on the selling price of your order (including VAT and any discounts).

We know your order is important to you, so we use Royal Mail’s tracked delivery service on all UK orders.

We also offer Royal Mail Special Delivery service, which for an additional fee offers guaranteed delivery the next day before 1pm 0r 9am.

*Royal Mail Tracked 24 and Royal Mail Tracked 48 services are 98% accurate but not guaranteed.

Orders placed before 4pm (Monday-Friday) are dispatched the same day. Orders placed before 11am Saturday will also be dispatched same day. Orders placed after 11am Saturday or on Sunday are dispatched on the following Monday.

At this time we are not operating during UK bank holidays, Orders received on bank holidays will be dispatched promptly the next working day.

International Shipping

We are pleased to offer worldwide shipping. For accurate shipping rates, please add the item to your basket. Once you enter your shipping address, you will be offered all shipping options.

For the EU, EEA and the rest of the world, the total price you see in the checkout is only for the outbound Royal Mail / DHL Shipping cost. You will be contacted by Royal Mail / DHL regarding duties and taxies to be paid. Should you refuse the parcel and not pay the customs & duties charges dictated by DHL, there will be a refund deduction of the outbound shipping cost of your order, deducted from the order total.

On average, delivery to the EU will take between 3-5 working days and delivery to the rest of the world will take 5-7 working days.

To view our full delivery terms and conditions – click here

Right of Return:

In accordance with UK consumer law, you have the right to return goods to us within 14 days of receiving the item without the need to provide a reason. To exercise this right, you can notify us of your intent to return the goods by completing the online returns form provided below or by contacting us at customerservices@watchnation.com. If you choose not to inform us via the form or email, it may cause delays in processing the return and affect the eligibility to receive a refund.

Change of Mind Returns:

We appreciate that you may change your mind once you receive the item and decide that it is not suitable for you. Therefore, we will accept the return of your purchase within 14 days of receiving the item, provided you simply change your mind and the product is still in its brand new and unused condition.

You must check items for any signs of visual or mechanical defects & if the watch is suitable for you before removing tags/plastic etc.

You are entitled to try on your watch but do not carry out any alterations as this will affect your eligibility for a refund.

Eligibility for Refund:

To be eligible for a full refund, you must ensure that the product you wish to return meets the criteria outlined in our returns and refund policy. The items must be returned in the condition they were supplied. The watch must be returned in new condition.

Specifically, your item(s) should be returned:

• In its original packaging
• With applicable protective stickers still intact
• With the security tag attached
• With the purchase receipt and warranty card
• In its original gift box
• Including any additional extras that were originally included, such as spare links, instruction manuals, etc.
• Including any gift with purchase (if relevant)

To view our full details on our return policy – click here.

When you purchase a Cestrian watch from WatchNation, you’re not just getting a timepiece; you’re gaining access to a wealth of expertise and dedicated after-sales support. Here’s why choosing WatchNation makes a significant difference:

Knowledgeable Staff: Our team receives specialised product training to ensure they have a deep understanding of the Cestrian watch collection, including key models, design elements, and movement technologies. They can answer your questions with confidence, helping you choose the Cestrian watch that perfectly matches your style, preferences, and lifestyle, whether you’re looking for a classic dress watch, a sophisticated chronograph, or a refined everyday design.

Expert Advice: Beyond product knowledge, our staff can offer personalised advice tailored to your specific situation. Whether you’re a seasoned watch collector or a first-time buyer, they can guide you through the selection process, considering factors like your budget, desired features (automatic vs. quartz, specific functions like chronographs), and lifestyle.

Authorised Retailer Advantage: As an authorised Cestrian retailer, WatchNation offers a seamless ownership experience. In the unlikely event that your Cestrian watch requires servicing or repair, our team can handle the process efficiently. We can assist you with initiating warranty claims and ensuring proper communication with Cestrian's service network. This eliminates the hassle of navigating unfamiliar procedures or dealing with unauthorised repair centres that might not have the expertise or access to genuine Cestrian parts.

Long-Term Cestrian Support: The relationship with WatchNation doesn’t end after your purchase. We are committed to providing ongoing support throughout your Cestrian watch ownership journey. Our staff can be a valuable resource for any questions or concerns that may arise in the future, ensuring you get the most out of your investment and keep your Cestrian watch running flawlessly for years to come.

Visit our curated collection online or visit our Chester showroom today to experience the WatchNation difference and find your perfect Cestrian timepiece!